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All incoming calls going to voicemail11/21/2023 ![]() On iOS devices, you can find DND under the iOS settings or in the Control Center. Turn DND off by increasing the ring volume. On some Android devices, you can also turn DND on with the volume keys by bringing the ring volume all the way down. ![]() Besides the moon icon shown here another common icon used for DND is. Long press it to access additional DND options like setting a schedule for activating DND. Tap the DND icon to toggle DND on and off. While this can vary between devices and even system software releases, o n Android devices you should find the DND option in the Quick Settings menu, accessed by swiping down from the top of the screen (you may need to swipe twice if the first swipe only shows notifications). If you are using a mobile TeleConsole client and DND is disabled on it but calls still go to voicemail, check that your mobile device's own DND mode (not the TeleConsole's) is not activated. You can enable DND separately on each client to have calls ring just on the other clients. If your account is running simultaneously on the web, PC (Windows/macOS), or the mobile TeleConsole apps then calls will ring on all logged-in TeleConsole clients. If you have an older phone refer to the DND guides in this discontinued phones section. Depending on your phone model refer to our Poly, Yealink desk phones T4 series models and T5 series models, and Yealink wireless and conferencing phones user guides. ![]() You can also check and possibly disable DND from your physical phone. If you have more than one line on your account, note that for the Android/iOS versions DND applies to all lines while for the Windows/macOS/Web versions DND can be enabled or disabled for each line separately.Īlso keep in mind that if you use your account on more than one device, DND applies to each device separately – disabling it on one device has no effect on the other devices. To disable DND refer to the account options of the mobile Android version or iOS versions or the Windows/macOS/Web desktop versions. Try calling yourself and check if you receive a voicemail in your mailbox or check your email if you have the Voicemail to Email feature enabled. When DND is active your calls will go directly to voicemail. When enabled, y our profile icon appears with an orange status ( ) and a red banner at the top of the screen reminds you that calls are routed to your desk phone.ĭo Not Disturb (DND) may be active on either your physical phone or the TeleConsole version you are using. ![]() You can enable or disable the feature from the Account Options. If you don't pick up the call on those other devices the call will go to voicemail. If you don't have a physical phone and this option is active your inbound calls will be directed to voicemail after several rings! Also, the Telebroad server recognizes any device you are logged on to with a Windows/macOS/Web TeleConsole client and routes calls there when the option is enabled. The mobile versions are not presently supported but you can always use the web version on a mobile device to enable this option. This option is available on the Windows/macOS/Web versions of the TeleConsole. ![]() If you don't have a physical phone, you need to make sure this feature is toggled off! If you prefer using a desk phone, you can enable a Disable incoming calls option that will route calls to your SIP phone (meaning incoming calls are disabled from being routed to the TeleConsole app.) If all of your inbound calls go to your voicemail the problem may be with either Do Not Disturb (DND) or Live Calls settings that route calls to your mailbox.īy default, inbound calls to your Telebroad account are handled by the TeleConsolel app. ![]()
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